Domestic Shipping Policy


Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email, facebook pm or whatsapp.

Update this section if your processing time exceeds 2-3 business days.

We also provide In-Store Pickup service at our local shops in Kwun Tong (Rm 201, New City Centre, 2 Lei Yue Mun Rd, Kwun Tong, Kowloon, Hong Kong). The orders typically will be ready for pickup in 1-2 working days. The details will be confirmed via phone or email.


Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout

For more information about Hong Kong Export Estimated Transit Time Index, Price & Location, please click.

SF Express Time Index & Price 

https://www.sf-express.com/hk/tc/download/HK-Express-Service-Rate-sender-paid_20191024.pdf

coupon code: SFPR = SF delivery fees payable upon receipt of goods

SF Express Store Location
https://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_store_address/

SF EF-Locker
https://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/EF-Locker/

** Alfred Locker Service
https://locations.alfred.delivery/


Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

SF Express Tracking
https://www.sf-express.com/hk/tc/dynamic_function/waybill/

Alfred Locker Tracking
https://track.alfred.delivery/


Damages
Once Upon A Babe is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.